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Please submit your project request using contact forms or e-mail us at . We can sign a Non-Disclosure Agreement (NDA) before sharing any business sensitive information.

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ACE consultant will contact you to clarify your project requirements. We involve subject matter experts during this stage to elaborate and propose the optimal technical and business solution.

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Having clarified the requirements we will provide our free non-binding bid or proposal for your review. We will be glad to provide any clarifications required and adjust the proposal through negotiation process.
 
 
Outsourcing
 
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Outsourcing risks are inevitable. How do you hand over the future of your business to someone who's only been a voice on the phone? It isn't easy. But if you know what to look out for, you could actually reduce your outsourcing risks. Read these frequently asked questions to take your first step to risk-free outsourcing.

What is ACE all about?
We are an Indian company based out in Delhi, India. We have been serving global customers since 1998.
At ACE, we understand your concerns about outsourcing risks. We will function as part of your team and achieve your business goals

How often do visitors or browsers use live chat?

Historically, up to 15% of visitors will initiate a chat. This number varies based on the percentage of invites as well. We strongly suggest that we invite every visitor into a chat. (This is the same proven practice in which you walk into a store and an associate immediately asks Can I help you with something specific?

How do you get my information or learn about my needs?
We work with your organization to create 10 to 20 Frequently Asked Questions (FAQ's) and their corresponding answers, a basic 3 tier script. (Greeting /Body / Closure Script ) and 5 to 10 input fields (i.e. Name, Email, Address, Age, etc.) that meet your needs to qualify a lead. We are very big advocates of compliance. We do not answer any questions that we are not allowed to by law. We save all chat transcripts and we issue different levels of violations if an agent/operator/rep does not follow the script or use an authorized FAQ .

Will your operators increase my sales?
YES . In a sales situation or lead generation solution the success rate of converting those chats all depends on your response time. If you use our operators and make sure to contact the prospect immediately, the outcome is favorable. Making sure your sales staff follows-up with the contact immediately will foster a higher level of customer service which in-turn typically leads to an increase in sales. If you opt to take chats in tandem with our operators (utilizing our licensed software during your normal business hours) the results increase exponentially. There is a 35% greater sales conversion when a visitor has a chat option as opposed to a contact page alone.

How can you help my potential customers or current clients if you do not know my business?

Although we do not know the details of your business we do know what information business are looking for regarding customer contact solutions. We also require our clients give us detailed FAQs that they sign off on and these FAQs are designed to stay in line with all laws (compliance) relating to your business. The scripts used are designed to qualify the lead (sales.) In short, the questions and answers utilized by our Agents are culled from your knowledge base and most likely are already in use by personnel in your company.

What levels Agent service are available for me to choose from?

All the agents would be graduates minimum and would be trained in the specific FAQs about your business. The ultimate goal of our solutions is to attend to your visitors and get either the contact info or help them find what they are looking for. The creation of 10 to 20 Frequently Asked Questions (FAQ's) and their corresponding answers, a basic 3 tier script. Agents will learn all of your info as if you had them sitting right next to you in your place of business. We can even go through a hiring process to find an agent with more qualifications in your field so that we will be able to meet and exceed your needs.

Can I customize the chat windows?

Yes, the chat window is fully customizable and you can brand it to your website; we also offer an option to have our design team create a custom chat window and buttons for you .

How do I get the leads or details about the chat?

At the end of each chat session the details about the visitor and the chat are sent via email to an email address you specify. You can also choose to have each and every chat transcript sent to you immediately after a chat has terminated. In a custom or dedicated solution we can also submit lead data or customer info to a submission form you may currently have in place.

Can I monitor the chats in real-time?

If you select our backend client option; you can take chats, monitor chats and view people on your website in real-time from your home or office.


 
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